Avagio, Switched on IT support

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Our Clients

Centreline Air Charter

Phil Brockwell

Director

Network stability and cross network performance has been greatly improved

I just wanted to give you some feedback now that we have completed our on-boarding process.  Our whole team are telling me tales of how quickly your tech team respond to our issues with nothing remaining an issue for for more than a couple of hours.  From my perspective, Network stability and cross network performance has been greatly improved and our ongoing Outlook issues have completely disappeared.  It would appear that our decision to entrust our IT system with your geeks was a great one – Thanks to you all!

Mitchell Taylor Workshop

Kris Eley

Director

Reassuring from start to finish

Having had direct experience of disaster recovery failure in the distant past, it is critical to MTW that not only are our data backups rock solid, but also that we are able to continue to run our business and look after our clients in event of unforeseen disasters and failures.

We use Avagio’s Protect backup and disaster recovery service and we now have a solution in place that provides automated local and remote image based backup. So not only can we recover data as required, it provides a fast cloud based failover solution in the event that we have a total loss. In addition, we don’t have to worry about changing tapes, disks or paying for expensive upgrades and repairs.

We were reassured during our recent disaster recovery test with Avagio to see not only how quick the recovery was but how our normal office desktop was replicated seamlessly via the failover cloud solution. This means that within hours, our business can be up and running again from anywhere – even in the event of a total server or office loss. This certainly is very reassuring as it continues to help us deliver an excellent service to our clients.

Power Logistics

Lesley Weare

Avagio did an excellent job with the planning process

The project was extremely straightforward and pain free. Avagio did an excellent job with the planning process, keeping us up to date all the way through and ensuring that between us we had thought of most of the potential issues. The final swap over to the new server was very quick and easy, our users only really experienced about 30 minutes of being unable to access it which caused very little disruption to our work.

Download Power Logistics Case Study

London Stone

Duncan Walley

Finance Director

The speed improvement experienced from day one was very impressive

When the company ERP software was upgraded this year, unfortunately the speed left a lot to be desired. We have a multi-site sales operation and it is vital all branches have fast, real time information to hand. Having staff waiting for screens to load is very unproductive and the decision was taken to upgrade the IT infrastructure. Having spoken with Adam and Brett we were offered three options, and opted for the hosted Avagio Cloud solution as recommended.

There were some initial teething issues as to be expected, which were dealt with in the usual efficient Avagio manner, but the speed improvement experienced from day one was very impressive, and the flexibility to work anywhere and add new sites as we grow was also a major draw for us. We were also planning on installing a leased line at the main sales office, however this is no longer required, a saving of over £6000 PA.

Download London Stone’s Case Study

Tanners Solicitors

Chris Hubbard

IT Manager

I would always recommend Avagio

When I first took the IT manager role at Tanners they had one Microsoft HyperV and 2 virtual servers. There was not enough capacity to fulfil the business’ IT requirements. We needed to expand the virtual cluster and Avagio’s solution of an additional server for additional virtualization was the answer.

“Since the additional server and virtualization installation and configuration we have seen massively improved efficiency with the IT system. Previously the system used to crash, was running slowly which frustrated the staff, and it’s now running perfectly.

“The process for this project was straightforward too. I went through planning phase and spent an evening working on the migration. It was brilliantly easy.

I would always recommend Avagio, I have used them for years and recommend them to everybody who needs an IT support and services company.

Download Tanners Solicitors Case Study

Funky Pigeon

Richard Pepper

Business Unit Director

MFG Group

Declan Gaule

Director

The HR Dept Ltd

Tom Doherty

Managing Director

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Roadworthy Suzuki

Steve Hoare

Managing Director

Roger Grafton

Grafton Jones Accountants

Roger Grafton

Managing Director

The solution is always delivered PDQ which means we can get on with serving our clients

We felt as a growing form of accountants that the issues around office IT networks – updating hardware, linking additional offices, managing email and security, changes with Revenue were areas where we needed guidance and strategy. Coincidentally we suffered a hard-drive failure and problems over data restores. Avagio promptly installed a new server solution and helped us restore data enabling us to get back to full operation very quickly.

They have since managed and monitored our systems to a much more efficient (cost and time) manner than if we resourced this in-house. We are better at being accountants and tax advisers than IT managers. As a consequence, we have now been able to achieve:

  • Peace of mind on data security and recovery.
  • Management of all softwarehardware updates including our key accountancy system with minimal or no interruption of workflows.
  • Create efficiencies (profits) on all our professional staff.

The key value for us from Avagio is:

  • They know our systems and our business priorities.
  • Problems are dealt with promptly and with professional urgency. On occasion we are notified by Avagio that we have a problem (eg internet down) before we are even aware. The solution is always delivered PDQ which means we can get on with serving our clients.
  • We have an agreed and budgeted monthly costing giving us an effective insurance.

Ferris and Culverwell Limited

Rob Hunt

Director

Best change we could have made

Not sure if we were getting the best support from our existing provider and being 100% reliant on our computers to run our business you can imagine how reticent we were as a company to contemplate changing from our existing provider.

Right from the introduction of the services and support Avagio could provide we were impressed by their professional approach everything laid out in a written proposal after asking us what support, requirements and information we needed now and for our future business plans.

We believe it has been the best change we could have made. It has improved our business, our client data is secure and we have the confidence that should any problems occur Avagio will be able to keep our business running.

Rob Davis

The Bush Consultancy

Rob Davis

We saved 1000/month overnight on my time alone

Two years ago, we were facing a dilemma. Our architects practice was growing and I, by default , was spending increasing amounts of my valuable time on IT related matters. We were concerned that by outsourcing our IT we might simply end up spending more money and still have the same problems, but thankfully, once Avagio came on board, I gained back all my lost time and never looked back.

This made a dramatic difference not just to me , but also to the general level of support and productivity with all our staff. I calculate we saved ã1000/month of none productive time overnight plus I no longer get the hassle from my staff.

I know Avagio are constantly monitoring my network and making sure all the backups are checked and the systems updates completed. They have also advised on and executed system upgrades when necessary in order to make sure that our business is never at risk and can continue to grow without being held back by poor IT.

I urge any busy business owner that is contemplating outsourcing their IT or looking for a trustworthy, professional IT support company to sign up with Avagio without delay.

Peter-Prater_greyscale

QTAC

Peter Prater

Managing Director

Avagio service and administration is brilliant. They are head and shoulders above the other IT service providers that we have used.

As specialists in payroll software and service provision our business continuity is vital for our customers. QTAC is completely dependent upon its IT systems for product development and distribution and our general office administration. We rely upon Avagio to provide us with a high quality consistent managed service and we trust their engineers to deliver a stable IT environment. But we find that the outstanding feature of Avagio service is their engineering control, record keeping and reporting process that keeps us fully informed of progress on the work they perform. In short, Avagio service and administration is brilliant. They are head and shoulders above the other IT service providers that we have used. It’s the whole way that they work – as it’s geared exactly to what we want.

WH Smith High Street Limited

Mark Robbins

Head of Procurement

Absolutely Phenomenal

We are always very quick to jump on poor service, but rarely commend good service. I should like to address this and say that the feedback that I am getting from the team at Funky Pigeon (division of WH Smith) in Bristol about Avagio is absolutely phenomenal. They are absolutely delighted with the service you are providing, and see you as integral to the success of their operation.

Could you please pass on our thanks to the whole team, along with a well done and keep it up!

MFG Group

Declan Gaule

Director

Complete peace of mind

With over 50 years of combined experience in training, marketing, regional sales and finance for UK-based automotive manufacturers, we’ve rapidly grown to become the industry leader in our field. In 2012 we realised that the time had come to let go of the day to day management of our IT and to outsource it to specialist. Avagio moved us across to their ‘Worry Free’ Cloud solution which fitted our distributed employee model perfectly. Now we have no issues with users, or worry about data backup and access to the data that they need. Complete peace of mind in fact

Xpedite

Alf Menzies

Director

I would recommend Avagio to anyone

Xpedite is a leading engineering consultancy service that achieves excellence for defence and commercial businesses. We employ our core service of Reliability Centred Maintenance (RCM) to generate viable proactive maintenance strategies. We then support our customers throughout life by offering innovative and valued solutions to manage maintenance, logistical and other support issues. We use Avagio for their expertise in IT hardware, software and service. They have helped us improve our system security and reliability. I would recommend Avagio service to anyone who wants a service characterised by total commitment, value for money and reliability.

Stuart Quick

Henderson Risk Limited

Stuart Quick

Director

The complete IT service

Henderson Risk Limited (HRL) was formed in 2002 to provide crisis response services to the Lloyd’s of London insurance market, worldwide. Avagio has been involved in most aspects of our IT systems. They have provided impartial advice, hardware installation, system security and on-going system and staff support. By taking advantage of their managed services offering we know that our systems are monitored and our staff have instant access to expert, impartial advice and assistance. This service includes cover for our operation in Kosovo and knowing that Avagio are monitoring that, and are able to provide support in what is a ‘challenging’ IT environment is very reassuring for us. In total – the complete IT service.

DCK Beavers

Derek Kemp

Director

Truly amazing service. Thank goodness we switched to Avagio

DCK Beavers provides accounting services for small and medium sized enterprises, Limited Companies, Partnerships, Sole Traders, Charities, Town and Parish Councils, Drainage Boards, Leisure Centres and similar organisations. Our clients benefit from the support of a team manager enabling them to be free from the cost, hassle and administrative responsibility of employing their own, in addition to specialist advice and experience. While our in-house, or outsourced, team takes care of tax issues, and our accounting service ensures that our clients receive impartial advice and opinion to help them avoid potential pitfalls and problems.

We are totally dependent upon our IT system and specialist software and we approached Avagio in 2010 as we were becoming increasingly dissatisfied with the service being provided by our existing IT support suppliers. Namely, a lack of understanding in relation to our requirements, poor advice, unreliable and slow service, and poor feedback.

We chose Avagio Managed Services to provide continuous monitoring of our systems, Avagio Business Continuity for proactive data back-up and recovery and also their Consulting Services. We also source our hardware through Avagio.

We have found that Avagio service is head and shoulders above anything we have ever experienced. A prime example of this was when they were here on an early morning surprise visit, having identified through their 24 hour monitoring that we had a switch failure, and they noticed a key hard drive sounding suspect. It was clear to their experienced ear that it was about to fail which would have brought our business to a complete stand-still. They ordered a new drive and it was delivered and fitted by early afternoon. Truly amazing service. In addition we find that their understanding of our business, proactivity, responsiveness and feedback on the progress of their work is superb. Thank goodness we switched to Avagio.

GTC Limited

James Hill

Director

My employees ask me if any other clients have signed up with Avagio since taking us on, as they feel like we are their only client!

Our business, Alanbrookes, are Chartered Accountants based in Gloucestershire. They provide a full range of accountancy, taxation and business advice services, in addition to being Registered Auditors. Avagio support our IT and have undertaken a wide spectrum of work including server replacement, networking our three offices, standardising our email systems, provided us with remote working in addition to a full managed service package that includes the remote monitoring of our systems. We have been very impressed with the quality of their work and would thoroughly recommend Avagio to other small and medium size businesses such as ours. My employees ask me if any other clients have signed up with Avagio since taking us on, as they feel like we are their only client. That’s how good Avagio are.

Care in Motion

Tom McMurtrie OBE

Chief Executive

To sum up our experience of Avagio IT; worth every penny

As a new business start-up with the need to keep a lid on cost, the solution provided by Avagio IT ticked all the boxes, and crucially gives me the flexibility to scale up as demand for our products grow. It wasn’t the cheapest option, but it was the best to meet our requirement. Some people may also find it strange that a leading edge software company has chosen to ‘out-source’ its IT function, but I see no contradiction here; I am employing professionals to do a professional job.

Six months later, and Avagio are firmly considered part of the team; in fact my staff are on first name terms with most of them now! And it’s not just IT services. On their recommendation, we have sourced and successfully engaged the services of trainers and web site designers, with no complaints. To sum up our experience of Avagio IT; worth every penny.

Duncan Walley

London Stone Paving

Duncan Walley

Finance Director

The speed improvement experienced from day one was very impressive!

When the company ERP software was upgraded this year, unfortunately the speed left a lot to be desired. We have a multi-site sales operation and it is vital all branches have fast, real time information to hand. Having staff waiting for screens to load is very unproductive and the decision was taken to upgrade the IT infrastructure. Having spoken with Adam and Brett we were offered three options, and opted for the hosted Avagio Cloud solution as recommended. There were some initial teething issues as to be expected, which were dealt with in the usual efficient Avagio manner, but the speed improvement experienced from day one was very impressive, and the flexibility to work anywhere and add new sites as we grow was also a major draw for us. We were also planning on installing a leased line at the main sales office, however this is no longer required, a saving of over £6000 PA.

Kris-Eley

Mitchell Taylor Workshop

Kris Eley

Technical Director

Avagio give us the peace of mind we need

Mitchell Taylor Workshop are a successful Bath based Architect Practice. IT is at the centre of our modern paperless systems and it is very important to us to have an IT support company that we can trust and rely on.

We chose Avagio because we had lost trust with our previous one man band company and we needed a larger company that could ensure fast response, understand our business priorities and give us the care we need. In particular after a previous system failure and data loss, we needed a company that we could rely on to protect our data and system availability. Avagio’s daily backup checks, 24/7 proactive monitoring and weekly snapshot reports certainly give us the peace of mind we need. If I ever have to unplug our router by example, the phone rings 2 minutes later and I am never surprised to hear it is Avagio calling me to check if there is a problem with the internet connection.

If this is the kind of service you are looking for, I recommend you contact Avagio immediately.

Julian-Potts

Landmark PT

Julian Potts

I was sceptical, but now I'm thrilled I made that decision

As you know, I needed to get better IT systems to support the growth of my small businesses, but with so much choice and complexity I didn’t know who to trust.

In the end I took your advice and invested in the systems and proactive support you recommended.

My business has now doubled in turnover and in the number of staff and this simply would not have been possible without your advice and support.

I was also worried initially about committing to a monthly fee for as well, but now realise that having everything running smoothly and productive employees, its worth every penny.

Stephen-Price

F1 Computing

Stephen Price

Managing Director

Speed of problem resolution is outstanding

I can highly recommend Avagio.

Up to two years ago, we used internal resources to cover support issues. However since getting a support contract with Avagio the down time has greatly been reduced and speed of problem resolution is outstanding.

By outsourcing support of servers and PC’s, our internal Support Manager, is now able to focus much more on business organisational improvements which in turn improves our bottom line performance” improves our bottom line performance.