With sophisticated tools we know if you are experiencing any network problems or are about to. (Typically, we call a client about an Internet drop before they even know it’s happened). This can also help in predicting future problems and provide you with a fantastic response service making your business more productive.
Back Ups are critical for any business and need to be monitored every day. Often we find clients think backups are working when the reality is very different.
• Weekly snapshot report
• Monthly management report
Reporting is invaluable. We believe in total transparency and so like to tell you what we’ve been doing on your behalf. Reporting also helps in identifying trends or issues that need attention.
We look after your users accounts:
• Adding new users and making sure everything is working
• Managing passwords
• Removing users and dealing with them after they leave such as redirecting emails etc.
Cleaning your system from viruses and spyware is challenging and time consuming. Most IT Support companies don’t include this service – we do.
Software is always being updated as bugs are fixed and security issues are addressed. As part of our service we make sure that everything is up-to-date and running as it should be.
You don’t want to be wasting your time talking to IT vendors such as Internet Service Providers, which is why we will talk to them for you. This includes other companies such as:
- Copier companies
- 3rd party software support
- Telephony companies
- Web hosting companies
- CCTV suppliers etc.
Some providers will reboot your system or take your server down for maintenance in the middle of the day causing significant disruption and downtime. We do it after hours at no extra charge.
We like to make sure that we both have the correct and up-to-date information such as user names, 3rd party telephone numbers, server warranty expiry dates etc. This makes sure you get complete continuity of service.
Call for maintenance: 0117 244 3737